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Education Bureau Registration No.:575690
   
 
 
   
 
 
 
 

 

 
 
 

ISO/IEC 20000 Practitioner and Auditor Qualifications

 
       
 
 
 
Why ISO/IEC 20000 Practitioner and Auditor Qualifications?
1. APMG-International owns and operates the ISO/IEC 20000 certification and qualification schemes formerly managed by itSMF.
   
2. The course is bundled with both Practitioner and Auditor qualifications
   
   
3. To claim PDU for PMP®.
Why Great Learning?
1. Great Learning is the ISO/IEC 20000 Accredited Training Organisation based in Hong Kong.
   
2. We are the IT soft skill specialist, highly experienced in delivering complicated and conceptual knowledge in an effective way.
3.  
Great Learning is an APMG-China ITIL® Accredited Training Organisation,students can study other ITIL® intermediate subjects.

 

 

 
       
  Course Objectives:    
 

ISO/IEC 20000 is an IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework. The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.

   
       
  Target Students:    
  Those who involved in IT Service Management and like to earn the ISO/IEC 20000 and/or ITIL® Expert qualifications.
   
       
  Course Duration:    
  18 hours / 6 sessions    
       
  Language:    
  Cantonese with English terms    
       
  Prerequisites:    
  Those who are ITIL® Foundation or ISO/IEC 20000 Foundation Certified.    
       
  Trainer:    
  Dr. Steve Yu    
       
 

Course Contents:

   
 
  • Introduction and background to ISO/IEC 20000 and certification
  • The content, use and application of ISO/IEC 20000 Part 1
  • Applicability and the definition of scope
  • ISO/IEC 20000, how you can use it and achieve it
  • ISO/IEC 20000 Part 2 what it contains and how we can use it
  • What organizations can help
  • ISO/IEC 20000 auditing process
  • Mock examination and review
   
       
  Courseware:    
  Notes, exercise, and sample questions    
       
  Fee:    
  HK$ 9,200    
       
  Examination:    
  Great Learning delivers monthly examination in our Hong Kong centre    
  Practitioner    
  1 Examination required (HK$2,800, not included in the course fee)    
  Auditor    
  1 Examination required (HK$2,800, not included in the course fee)    
       
  Reference Link:    
  APMG ISO/IEC 20000 Qualification
   
  ISO/IEC 20000 Official Certification    
       
  Related Courses:    
  ITIL® Intermediate Courses    
       
  Enrollment for ISO/IEC 20000 Practitioner and Auditor Qualifications    
 

 
Schedule:
9 Oct every Wednesday
7:00 - 10:00 p.m.
Promotional price: HK$ 9,200 (include one Auditor exam fee costs HK$ 3,000)

 
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The Swirl logo™ is a trade mark of AXELOS Limited.
The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited.
The APMG-International Lean IT and Swirl Device logo is a trade mark of The APM Group Limited.
The APMG-International Service Catalogue and Swirl Device logo is a trade mark of The APM Group Limited.
The APMG Logo is a registered trademark owned by The APM Group Limited.
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