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Education Bureau Registration No.:575690

ITIL 4 Foundation Course will be launched soon.

Why ITIL® Foundation?
1. To widen your view. Technical knowledge is not enough; soft skill may be more important.
2. ITIL® Foundation Certificate will not expire.
3. ITIL® Foundation Certificate (2 credits) can be used towards the ITIL® Expert certification (acquires 22 credits).
4. To claim PDU for PMP®, CPE for CISA and CISSP.
Why Great Learning?
1. Great Learning is an ITIL® Accredited Training Organisation, students can further study to be an ITIL Expert in our centre.
2. We are IT soft skill specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.
3. Our students' passing rate is over 95 %.
4. An ITIL Training Provider that you can trust: we offer ITIL intermediate courses successfully in every 2 months.


  Course Descriptions:    

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL® philosophy has grown up around the guidance contained within the ITIL® books and the supporting professional qualification scheme.

ITIL® consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL® has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

  Target Audience:    
  Those interested in IT Service Management.
  12 hours / 4 lessons (exam on lesson 4)    
  Cantonese and English    
  ITIL® Approved Trainer    

Course Contents:

  1. Service management as a practice
  2. The ITIL service lifecycle
  3. Generic concepts and definitions
  4. Key principles and models
  5. Processes
  6. Functions
  7. Roles
  8. Technology and architecture
  9. Competence and training
  Course Material:    
  Official course material and sample questions    
  HK$ 3,700 (includes ITIL® 2011 Foundation exam fee: HK$ 1,900)    
  Exam: ITIL® 2011 Foundation; Paper and E-certificate will be granted after candidate passed the exam.    
  Exam centre: Great Learning Education Centre    
  Study Path:    
  ITIL® Intermediate Courses    
  About ITIL v4:    
  AXELOS ITIL Update    
  Back to Top    
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