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Education Bureau Registration No.:575690
   
 
 
   
 
 
 
 

ITIL® Intermediate Qualification

 
 
 

ITIL® Intermediate Qualification: Managing Across the Lifecycle (MALC)

(earn the ultimate 5 point towards ITIL® Expert, updated to the latest ITIL® 2011 edition)

 
       
 
 
Why ITIL® Intermediate Certification: Managing Across the Lifecycle (MALC)?
1. ITIL® Intermediate Certification: Managing Across the Lifecycle (MALC) will not expire.
   
2. Complete the ultimate requirement towards the ITIL® Expert certification (required 22 points, the certificate is worth 5 points). (Read more ...)
   
3. To claim PDU for PMP®.
Why Great Learning?
1. We are the IT soft skill specialist, highly experienced in delivering complicated and conceptual knowledge in an effective way.
2.  
Great Learning is an ITIL® Accredited Training Organisation.

 
       
  Course Objectives:    
 

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance.
   
       
  Target Students:    
 
  • Individuals who require a business and management level understanding of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
  • This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
   
       
  Course Duration:    
  30 hours / 4 sessions    
       
  Language:    
  Cantonese with English terms    
       
  Prerequisites:    
  Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications.    
       
  Trainer:    
  ITIL® Approved Trainer    
       
 

Course Contents:

   
 

Learning Unit MALC01: Introduction to IT Service Management Business and Managerial Issues
• Open-loop and closed-loop, when/where to apply each system
• ITSM Monitor Control loops and Complex Monitor Control loops including how/when the control
loops are used
• The benefits and business value in relation to people, process and function, supplier relationships
and technological alignment

Learning Unit MALC02: Management of Strategic Change
• Value creation and critical success components of managing strategic change
• Introduce strategic change supported by a business case that defines the business benefits and
the benefits realization strategy
• Tangible/intangible business benefits and models for measuring each type of benefit
• Business Value enhancement through Variable Cost Dynamics and alignment of business policy
• IT and Business alignment through Demand Management, service portfolios and service
catalogues

Learning Unit MALC03: Risk Management
• Risk within the IT and Business relationship and models for effective evaluation, analysis and
identification of Risk
• Management of Risk in the following areas: Service Providers, Contracts, Design, Operations and
Markets
• Analysis of Business and IT related Risks as measured by specific critical success factors and the
Corrective Actions and/or Transfer of Risks

Learning Unit MALC04: Managing the Planning and Implementation of IT Service Management
• The Deming cycle ( “Plan, Do, Check, Act”)
• IT Service Management implementation strategy including policy, strategy, design and transition
considerations
• Directing, controlling and evaluating – achieving business goals and using feedback
• Communication, Coordination and Control activities when implementing IT Service Management

Learning Unit MALC05: Understanding Organizational Challenges
• Organizational maturity and organizational structure
• Governance models and achieving and maintaining balance in Service Operations
• Organizational transition

Learning Unit MALC06: Service Assessment
• Service assessment measurements, metrics and monitoring
• The value of benchmarking
• Service Portfolio Assessments and corrective actions

Learning Unit MALC07: Understanding Complementary Industry Guidance and Tool Strategies
• COBIT, ISO/IEC 20000, CMMI, Balanced Scorecard, Quality Management, OSI Framework,
Annuity, Service Management maturity framework, Six Sigma, Project Management, TQM,
Management Governance framework, and tool strategies

   
       
  Courseware:    
  Accredited notes, exercise, and sample questions    
       
  Fee:    
  HK$ 10,200 - Examination fee: HK$ 3,600 included    
       
  Examination:    
 

Fee: included
Format: multiple choice, scenario-based, gradient scored questions. Closed book
Number of Questions: 10
Pass Score: 35/50 or 70%
Delivery: organized by Great Learning Education Centre
Exam Duration: 120 minutes

Paper and E-certificate will be granted after candidate passed the exam.

   
       
  Related Courses:    
  ISO/IEC 20000 Practitioner and Auditor Qualifications    
       
  Enrollment for ITIL® Intermediate Qualification: Managing Across the Lifecycle (MALC)    
 

 
 
 
Schedule:
2, 9, 16, 23 December 2017
1:00 - 8:30 p.m.
Price: HK$ 10,200 (include HK$3,600 exam fee)

 
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