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Education Bureau Registration No.:575690
   
 
 
   
 
 
 
 

ITIL® Intermediate Qualification

 
 
 

ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)

(earn 4 point towards the ITIL® Expert Certification, updated to the latest ITIL® 2011 edition)

 
       
 
 
Why ITIL® Intermediate Certification: Planning, Protection and Optimization (PPO)?
1. Thousands of candidates are ITIL® Foundation certified - you want to stand out in the crowd
   
2. ITIL® Intermediate Certification: Planning, Protection and Optimization (PPO) will not expire.
   
3. As a standing point towards the ITIL® Expert certification (required 22 points, the certificate is worth 4 points). (Read more ...)
   
4. To claim PDU for PMP®.
Why Great Learning?
1. We are the IT soft skill specialist, highly experienced in delivering complicated and conceptual knowledge in an effective way.
2.  
Great Learning is an APMG-China ITIL® Accredited Training Organisation.

 

 

 
       
  Course Objectives:    
 

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL® process and role areas

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization.
   
       
  Target Students:    
 
  • Individuals who have attained the ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications
  • Individuals who require a deep understanding of ITIL® Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization
  • IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement Programme
  • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

   
       
  Course Duration:    
  30 hours / 10 sessions    
       
  Language:    
  Cantonese with English terms    
       
  Prerequisites:    
  Those who are ITIL® v3 or 2011 Foundation Certified    
       
  Trainer:    
  ITIL® Approved Trainer    
       
 

Course Contents:

   
 

Learning Unit PPO01: Introduction to Planning, Protection and Optimization
• The concept of Service Management as a practice and how it delivers value to customers and the
business
• The underpinning PPO processes and functions that support the Service Lifecycle
• What makes up the Service Capability cluster “Planning, Protection and Optimization” (i.e. which
phase of the Service Lifecycle contribute to this capability and how they all interact) and its specific
focus on Service Design

Learning Unit PPO02: Capacity Management
• The end-to-end process flow for Capacity Management inclusive of its design strategy,
components, activities, roles and operation, organizational structure and its interfaces with other
processes
• A measurement model and the metrics that would be used to support Capacity Management within
PPO practices
• The benefits and business value that can be gained from Capacity Management

Learning Unit PPO03: Availability Management
• The end-to-end process flow for Availability Management inclusive its design strategy,
components, activities, roles and operation, organizational structure and its interfaces with other
processes
• The benefits and business value that can be gained from Availability Management
• A measurement model and the metrics that would be used to support Availability Management
within PPO practices

Learning Unit PPO04: IT Service Continuity Management (ITSCM)
• The end-to-end process flow for ITSCM inclusive its design strategy, components, activities, roles
and operation, organizational structure and its interfaces with other processes
• The four stages of ITSCM (i.e. Initiation, Requirements and Strategy, Implementation and Ongoing
Operation) and how each can be used to support PPO
• A measurement model and the metrics that would be used to support ITSCM within PPO practices
• The benefits and business value that can be gained from ITSCM

Learning Unit PPO05: Information Security Management
• The end-to-end process flow for Security Management inclusive of its design strategy,
components, activities, roles and operation, organizational structure and its interfaces with other
processes
• A measurement model and the metrics that would be used to support Security Management within
PPO practices
• The benefits and business value that can be gained from Security Management

Learning Unit PPO06: Demand Management
• The end-to-end process flow for Demand Management inclusive of its design strategy,
components, activities, roles and operation, organizational structure and its interfaces with other
processes
• Activity-based Demand Management as it relates to business and user activity patterns and how
these contribute to Core and Service Level packages
• The benefits and business value that can be gained from Demand Management in support of PPO

Learning Unit PPO07: Challenges, Critical Success Factors and Risks
• The challenges and risks (e.g. staff, funding, management, etc.) in relation to: Capacity, Demand,
Availability, ITSCM and Security Management and how each challenge can be addressed
• Critical Success Factors related to Capacity, Demand, Availability, ITSCM and Security
Management and how to measure and monitor them for each process and activity
• The challenges and risks as well as related Critical Success Factors that are associated with
Service Design in its alignment with PPO

Learning Unit PPO08: Planning, Protection and Optimization Roles and Responsibilities
• The roles and responsibilities related to Capacity, Availability, ITSCM and Information Security
Management, how they fit and are used within the Service Design organization to support PPO

Learning Unit PPO09: Technology and Implementation Considerations
• Service Management tools, where and how they would can used within PPO for process
implementation
• The types of tools that support Service Design as related to PPO
• What best practices should be used in order to alleviate challenges and risks when implementing
Service Management technologies and designing technology architectures.

   
       
  Courseware:    
  Accredited notes, exercise, and sample questions    
       
  Fee:    
  Price: HK$ 10,200 (include HK$3,600 exam fee)    
       
  Examination:    
 

Fee: included
Format: multiple choice, scenario-based, gradient scored questions. Closed book
Number of Questions: 8
Pass Score: 28/40 or 70%
Delivery: organized by Great Learning Education Centre
Exam Duration: 120 minutes

Paper and E-certificate will be granted after candidate passed the exam.

   
       
       
  Enrollment for ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)    
 

 
Schedule:
7, 14, 21, 28 Dec 2013
1:00 - 8:00 p.m.; 12:00 - 9:00 p.m.
Exam date: to be confirmed
Price: HK$ 10,200 (include HK$3,600 exam fee)

 
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