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Education Bureau Registration No.:575690

ITIL® Intermediate Qualification


ITIL® Intermediate Qualification: Service Strategy Certificate (SS)

(earn 3 point towards the ITIL® Expert Certification, updated to the latest ITIL® 2011 edition)

Why ITIL® Intermediate Certification: Service Strategy (SS)?
1. Thousands of candidates are ITIL® Foundation certified - you want to stand out in the crowd
2. ITIL® Intermediate Certification: Service Strategy (SS) will not expire.
3. As a standing point towards the ITIL® Expert certification (required 22 points, the certificate is worth 3 points). (Read more ...)
4. To claim PDU for PMP®.
Why Great Learning?
1. We are the IT soft skill specialist, highly experienced in delivering complicated and conceptual knowledge in an effective way.
Great Learning is an ITIL® Accredited Training Organisation.



  Course Objectives:    

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Strategy Principles
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks.


  Target Students:    
  The main target group for the ITIL® Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.
  Course Duration:    
  21 hours / 3 sessions    
  Cantonese with English terms    
  Those who are ITIL® v3 or 2011 Foundation Certified    
  ITIL® Approved Trainer    

Course Contents:


Learning Unit SS01: Service Strategy Principles
• Understand the strategy of differentiating value-creation (attributes, perceptions and preferences)
in the customer’s mind
• Recognize what are assets and how to use them to create value
• Be able to define the three types of service providers and how/where they are used
• Comprehend value chain models and the vertical integration strategy they provide
• Grasp the fundamental aspects of service strategy and be able to define them

Learning Unit SS02: Defining Services and Market Spaces
• Be able to create services/strategies related to a customer’s needs
• How to utilize assets (service and customer) to influence value creation
• How to use service archetypes to design a strategy based on asset-based and utility based
• What strategies can be used to define market spaces by focusing services to support business

Learning Unit SS03: Conducting Strategic Assessments
• How to mutually reinforce capabilities and resources so that service management will be treated as
a strategic assets
• Ability to conduct a strategic assessment related to investment and financial business constraints
• Performing an analysis of a customer’s needs, market spaces and alignment with business
strategy to develop expansion and growth forecasts

Learning Unit SS04: Financial Management
• Be able to enhance and add value to a shared imperatives framework for business and IT
• Create, implement and measure service and financial demand modelling so that funding variations
related to changes in demand can be quantified
• Provide analysis and guidance to determine how to select the appropriate IT funding models

Learning Unit SS05: Service Portfolio Management
• Have the ability to identify the strategic need as well as build a case for a Service Portfolio
• Design and implement a Service Portfolio management environment that includes all the methods:
define, analyze, approve and charter.

Learning Unit SS06: Managing Demand
• Build a case for implementing demand management related to customer and/or market space
• Ability to develop a capabilities based demand management strategy for a company
• Be able to integrate and relate all aspects of a Service Catalogue and Service Pipeline to demand
and capacity
• Be able to design and implement service packages as well as to determine when/where/how
service packages should be introduced and used

Learning Unit SS07: Driving Strategy through the Service Lifecycle
• Develop strategies that utilize all the elements of the lifecycle (e.g. Service Catalogue, Service
Pipeline, Contract portfolio, financial budgets, delivery schedules and improvement programs)
• Be able to construct and know where/when to utilize the different types of Service Models as well
as where the different design “drivers” (e.g. outcomes, constraints, pricing) affect the strategy
• How to utilize Service Transition for decision analysis to evaluate options, paths, risk and costs
related to proposed strategies
• How to utilize Service Operations and Service catalogue in regards to deployment patterns

Learning Unit SS08: Critical Success Factors and Risks
• Be able to provide insight and guidance in the design of IT organizations through the use of five
organizational structures as well as Critical Success factor
• Be able to determine the need for and selection of automated tools to support the any strategic
objectives you have put forth
• Utilize strategy to achieve operational effectiveness and to overcome organizational complexity

  Accredited notes, exercise, and sample questions    
  HK$ 8,200 - Examination fee: HK$ 3,600 included    

Fee: included
Format: multiple choice, scenario-based, gradient scored questions. Closed book
Number of Questions: 8
Pass Score: 28/40 or 70%
Delivery: organized by Great Learning Education Centre
Exam Duration: 120 minutes

Paper and E-certificate will be granted after candidate passed the exam.

  Enrollment for ITIL® Intermediate Qualification: Service Strategy Certificate (SS)    

8, 15, 22 December 2018 (Wanchai)
1:00 - 8:00 p.m.
HK$ 8,200 - Examination fee: HK$ 3,600 included

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