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Education Bureau Registration No.:575690

ITIL® Qualification


ITIL® Qualifications

More than 300 of our students have completed the MALC course and the associated exam, and are certified as ITIL® Expert. Do you want to join them?
Four levels within the ITIL® scheme
1. The ITIL® Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL® Expert in IT Service Management.
  • Foundation Level
  • Intermediate Level (Lifecycle Stream & Capability Stream)
  • ITIL® Expert
  • ITIL® Master
Great Learning Education Centre
1. We are the IT soft skill specialist, highly experienced in delivering complicated and conceptual knowledge in an effective way.
Great Learning is an PeopleCert ITIL® Accredited Training Organisation.


  Foundation Level:    

The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL®.

Please check: Great Learning's course schedule

  Intermediate Level:    
  There are two streams in the Intermediate level, the Lifecycle Stream and the Capability Stream .    
  Lifecycle Stream (each certificate is worth 3 credits towards the ITIL® Expert award):    
  ITIL® Expert:    
  To achieve the ITIL® Expert in IT Service Management, candidates must successfully complete, in addition to the Foundation Level, a number of intermediate units and the Managing Across the Lifecycle (MALC) capstone course. This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.    
  Please check: Great Learning MALC course schedule (5 credits)    
  ITIL® Master:    
  This level of the qualification will assess an individual's ability to apply and analyze the ITIL® concepts in new areas. This higher level qualification is currently under development.    

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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